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Securing Credit Cards: Disagreements Between Banks and Retailers

Disagreement between merchants and banks over who should pay more for security is the biggest obstacle to implementing a chip and PIN payment card system in the United States. All electronic-payment participants concur that additional security is necessary, and this security should span from the card-issuing banks to the payment processors. “The question is, how much more fraud do the banks want to tolerate?” says Gartner Research analyst Avivah Litan. Nevertheless, Litan understands the U.S. resistance to a chip and PIN transition, given the enormous costs involved. The banking industry says it is willing to cover the cost of new cards, but it should be retailers’ responsibility to pay for new card-swipe terminals.  

Read the full article here.


French Tribunal Sides with LVMH Against Ebay

In the back and forth legal battle being waged in courts across Europe, a French tribunal has ordered eBay to pay €80,000 as the online marketplace was deemed responsible for counterfeit items sold on its Web site, according to LVMH Moet Hennessy Louis Vuitton. The tribunal said eBay also would be fined for any future infringements. “The tribunal has ruled that eBay, in using in its advertisements the keywords of some of LVMH’s brands, has committed acts of counterfeiting through reproduction or imitation,” LVMH Director Pierre Gode.  Read the article here.


Canadian Retailers Lose Over $3 Billion Annually to Crime

I was not able to get to this year’s Retail Council of Canada Loss Prevention Conference held last Tuesday in Toronto, but I heard great reviews of how well-organized and professionally it was run.  During the conference, a new Price Waterhouse Coopers survey (conducted in conjunction with the RCC) was released with the latest loss figures from Canada.  The details can be found at this link.


Further Details: Hayes Annual Theft Report

Last week, we posted the link for the most recent theft survey conducted by Jack L. Hayes International.  In this link, Mark Doyle, the President of the firm, gives further details and insights into the data and statistics reported.


Couple Arrested after Admitting Shoplifting on “Dr. Phil”

A couple who admitted on national TV last year to being professional shoplifters were arrested Friday at their Leslie Court home, federal officials said.

Laura and Matthew Eaton were arrested by federal authorities early Friday afternoon, said Greg Meyer, special agent in charge of the U.S. Secret Service’s San Diego office. The exact charges they face were not immediately available, he said.

The arrests came 10 months after the Eatons appeared on the “Dr. Phil” TV show and talked about making as much as $100,000 a year shoplifting, sometimes taking their three children on shoplifting trips.  Read the full story here.


A Look at the Most Common Myths that Shoplifters Believe

Caroline Kochman, Executive Director of the National Association for Shoplifting Prevention, has written an insightful column for the most recent RILA Asset Protection Report.  At NASP, they talk to thousands of shoplifters each year and you can read what they think at this link…


Retail Fraud Event – Leicester, UK

Following the success of this past April’s Retail Fraud Conference in London, a new event has been scheduled for October 7th at Walkers Stadium in Leicester, UK.  Here is what the organizers have to say about it…

Retail Fraud “On The Road” will offer those retail organisations, based outside of our normal catchment area the opportunity to hear, learn, meet and experience the very best in retailer case studies, market insight and supplier expertise from within the fraud and loss prevention community.  For more detailed information, please visit


Job Opportunity – Regional Loss Prevention Manager – Southern CA

I received a note today about the following position that is being recruited for the Southern California market with an organization that is doing very well in the current economy.

Regional Loss Prevention Manager – Candidate Profile

– Small box/specialty retail experience preferably in a street or strip center environment
– Experience with high store count and/or high volume
– Effective relationship and influencing skills with multiple operations partners
– Adaptable and effective in a change management environment
– Enjoys contributing to a young loss prevention program
– Self starter – comfortable working independently
– Effective presentation and training skills
– Proficient time management skills
– Accomplished investigative skills
– Wicklander – Zulawski basic, advanced and telephone, CFI preferred
– Road Warrior, 50% or more travel

Position is based in Southern California, covering 8 states. Interested candidates
Should apply directly at


Annual Retail Theft Survey

Twenty-two major retailers lost more than $6 billion to shoplifters and dishonest employees in 2008, according to the 21st Annual Retail Theft Survey conducted by Jack L. Hayes International, a loss-prevention consulting firm.

On the upside, a record 904,226 thieves were apprehended, up 7.26 percent from 2007. Of them, 832,106 were shoplifters and 72,120 were dishonest employees, the survey says.

That breaks down to one in every 30 employees being apprehended for theft from their employer in 2008, based on more 2.1 million employees.

The survey found that more than $182 million was recovered, up 21.64 percent from the previous year. More than $113 million was recovered from shoplifters, while $69.8 million was recovered from employees.

“With the downturn in the economy, we have seen an increase in theft, which is having a detrimental impact on retailers’ bottom-line profits,” says Mark Doyle, president of Jack L. Hayes International. “These theft losses drive consumer prices higher and can force unprofitable stores to close.”

The average theft in 2008 was $202.28, up from $178.37 a year earlier.

The 22 retail companies participating in the survey had 19,151 stores and more than $570 billion in retail sales as of 2008.