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UK Survey on Investigative Technology and Capability

I received a note this past week about a  new survey by intelligence and investigation management software solutions specialist, ABM.  The study, ‘ABM Investigation Survey 2010′, surveyed the opinions of 72 investigation professionals from a range of large organisations in the United Kingdom, including retail and consumer product specialists. The objective was to gain a clearer understanding of businesses’ ability to manage investigations by examining what changes have occurred over the last 24 months and their impact on cases.

According to their survey, more than half of businesses surveyed experienced an increase in theft (52%) and fraud (49%) over the last two years. Alarmingly however, investigation personnel numbers have decreased for one in four (25%) organisations, while budgets to investigate and reduce incidents have also diminished for three in ten (29%) organisations. Investigation teams continue to face the challenge to do more with less to help protect the bottom-line. Astonishingly however, despite these pressures, two in five (43%) organisations believe their investigative effectiveness has improved over the last two years.

Some of the findings include how criminal attacks on organisations’ profits increase and how US investigation teams more tech savvy than UK counterparts. The full report can be downloaded here.


Refund Fraud: Finding the Right Policy

Retailers continue to struggle to find the right balance with their return policies where their good customers are not negatively impacted while recognizing the need to deal with fraudulent returns.  At last week’s NRF show, two senior LP executives that I respect gave their views and results. 

Bruce Pyke, DVP of Loss Prevention and Security at Bon-Ton Stores and Ray Cotton, Director of Security Operations at Orchard Supply Hardware, spoke about how their respective companies took the plunge into a return policy change – and how it impacted customers in the process.  A nice summary of their presenation can be found here.


NRF Panel Presentation – Positioning LP for the Economic Recovery

Last Monday, I had the pleasure of moderating a great panel of seasoned Loss Prevention executives at the National Retail Federation Loss Prevention Conference in Atlanta, GA.  Our discussion centered around where their thinking is on how they are positioning their departments for the upcoming year as the economy starts to recover, what they learned from the economic downturn, and what the new reality is from a budget and expense perspective.

Our panelists were Jeff Fulmer from Barnes & Noble, Bob Serenson from Duane Reed, Keith White from The Gap, and Bill Titus from Sears Holding Corp.  In addition, we had years of experience in the audience of approximately 200 professionals and were able to get them involved in asking questions of the panel.  SecurityInfoWatch did a brief recap here and the NRF blogged on this session here.  Thanks go out to the panelists for their willingness to put themselves on the hot spot and share their insights.


RLPM Opening in Houston, TX

Rent-A-Center continues to be hiring and is looking for a RLPM in the Houston, TX market with the following qualifications:

  • Ability to interview, read and write Spanish is required
  • Small box/specialty retail experience preferably in a street or strip center environment
  • Experience with high store count and/or high volume
  • Effective relationship and influencing skills with multiple operations partners
  • Adaptable and effective in a change management environment
  • Enjoys contributing to a young loss prevention program
  • Self starter – comfortable working independently
  • Effective presentation and training skills
  • Proficient time management skills
  • Accomplished investigative skills
  • Wicklander – Zulawski basic, advanced and telephone, CFI preferred
  • Road Warrior, 40% or more travel

 Position is based in Houston, Texas covering 2 states. Interested candidates should apply directly at


Pennsylvania Passes ORC Bill

The Pennsylvania Senate on May 26 passed legislation that would make it a felony to participate, in any capacity, in organized retail crime, a move that represents ongoing effort at the state level to battle ORC, a crime that often crosses state lines.  Read article at Security Director News here.